What people are asking us
We know what a big step adopting your new puppy is. We are here to answer all of your questions and to ease any concerns that you may have. If you don’t see the answer to your question below, please reach out to one of our knowledgeable customer care team members.
Flat rate shipping across the United States.
Customer Care Support
Call or write to us today at: 740-809-4141 or firstname.lastname@example.org.
10 Year Dr. Pup Health Warranty
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1. Can I see Puppies via webcam before I make a purchase?
Of course! We have live webcam feeds available on a first come first serve basis. Call one of our team members to set up a time that works for you and we will set you up to meet your fur-ever friend. Please keep in mind there is a $9.99 service fee for each 15 minute session.
2. Where do your Dogs come from?
We work currently with all USDA & State Licensed breeders. Every breeder that we represent we have a personal working relationship with. This means that not only do we hand pick each puppy that we sell and personally verify the breeding standards and conditions – we hand pick the breeders as well. We have developed a streamlined tracking system to ensure that all breeding stock is continually monitored for hereditary and congenital disorders. We deal with no third party brokers.
3. How do I know which Puppies are available for adoption?
All our available puppies are listed on our site & all the information is correct. If you see their picture (and the adopt button next to them)–they’re available. Because of high traffic levels & schedule of the person who maintains the site, sometimes a listing can remain on the site after you’ve made a deposit. Please notify our staff if you have any concerns.
4. Why do I have to pay $50 vet inspection fee?
This fee covers the vet checks, shots & shot records as well as State of Ohio Health Inspection Certificate (if pup is flying). If you are traveling across state lines and would like a health certificate please request it at the time of pick up. The certificate is generated with your personal information and is transmitted for signature after your order is placed. Again, please ensure the request is made at the time of pick up or prior if you have made the purchase ahead of time. Although an interstate health certificate is not required for the owner to transport the puppy across state lines it can be provided. This certificate provides the exact same details as provided on your receipt. All of our pups are checked by our in-house vets. Bethel Animal Hospital is our preferred Vet. Dr. Brown and Dr. Rybka make onsite visits to perform all health exams.
5. How do I know that I'm receiving the Puppy that I picked?
Every puppy is given an internal number to identify them. This number will show on your receipt and coincide with your time stamped order. The photo on that order will match the puppy you purchased as well as the internal ID.
6. Why is there a difference in price between Puppies?
There are many different variables used to price our puppies. Male vs Female. Breeder price. Size of puppy. Look of puppy, etc. It’s a difficult formula we use when pricing a pup, but has nothing to do with HEALTH! Every one of our puppies has a certified health check from a veterinarian. Females typically are more desired, so they will usually be a higher in price.
7. How will my new Puppy be sent to me?
BASIC SHIPPING – Puppy receives first available day and flight we can find, once all priority dogs have been taken care of. You can not choose the day your puppy flies. If you want some flexibility on arrival date, please choose Priority! PRIORITY SHIPPING – Puppy receives first flight available and takes priority over basic shipping. Customer is able to change the day of flight to one of our other flight days to accommodate their schedule. This does not mean we will hold the dog for an extra length of time, this simply means we will accommodate your schedule as well as possible and you will have more options. VIP SHIPPING – Your puppy will have a personal concierge through the entire process. The customer will have direct contact with their puppy concierge. The puppy can fly on any day and we will attempt to accommodate customers timing requests as best as possible. We will attempt to fly the puppy on a direct flight if available. With VIP service, your puppy is transported to the airport by itself, with no other dogs receiving the attention of the concierge. How are the puppies transported? The puppy is kept in climate controlled environment (72 degrees), in a pressurized area of the plane when flying. Transport to and from the aircraft occurs with airport transport vans (78 degrees). The following is the link to Delta Airline Cargo Facilities: https://www.deltacargo.com/FacilitiesSearch.aspx
8. Do you ship Puppies in the United States?
We offer shipping across the United States for a flat rate of $295, anywhere in the nation (except Hawaii).
Canadian customers are welcome to pick up your puppy at your nearest USA airport (contact us for adoption and flight details).
Your puppy will be flown in an Airline-Appoved Pet Carrier (with food & water) and always in a temperature and pressure-controlled environment. We recommend getting the optional Comfy Travel Package (includes a soft bed and toy) to ensure your puppy’s flight is first-class comfort!
Once we receive notification that you have completed the adoption process, we will coordinate the best time and date to fly your puppy to your nearest, major airport (with Delta Airlines flights). You will receive an email with your puppy’s flight details and our Puppy Care Guide. You will pick up your puppy at the cargo services area of your puppy’s destination airport.
ABOUT DELTA AIRLINES SERVICE
Through industry-leading service, Delta Airlines provides safe transport of your puppy. Delta’s Variation Live Program addresses the special needs of your puppy by providing:
- A comfortable traveling experience for your animal through temperature-controlled vans and holding areas in select stations to prevent exposure to extreme heat or cold temperatures.
- Unparalleled customer service from a dedicated team of professionals who will help ensure a seamless journey for your pups.
- Specially trained ground handlers for personalized care on the go.
9. Do you offer warranty?
Doctor Pup 10 Year Health Warranty
The puppy you have selected is warranted by us to the original purchaser to be healthy at the time of purchase. In accordance with the above, We also warranty your puppy to be free from Parvo Virus, Distemper, Hepatitis, Corona Virus, for 10 days from the day of arrival. Should your veterinarian detect any of the above mentioned diseases within the fourteen day period immediately following your purchase, you must notify us within twenty four hours (740-469-2445).
We need your cooperation. You must take responsibility for your pet. Our warranty stipulates that you must have your puppy examined by a licensed veterinarian within 7 days of taking possession. (PLEASE NO VACCINES UNTIL SECOND VISIT.) After reviewing the records we have provided and evaluating your puppy, your veterinarian will provide a schedule of the remaining preventative care steps. Do not put off this initial vet visit.
Remember that we have been monitoring your puppy’s health daily. A new home, new food, and new people are all stressful. These stresses can lead to rapid changes in your puppy’s general health. Seeking advice from Doctor Pup and your veterinarian will help reduce the risks.
10. Can I see Puppies before I buy?
For a very low cost of $9.99 we will setup a one on one session with you and your future puppy.
11. Can I leave a deposit to reserve my Puppy?
You sure can. Once your add your puppy to the cart you can reserve the puppy by leaving a deposit.
12. Can I speak to a real life prson?
Yes, by calling 740-809-3074 you will always reach someone who is on-staff here to answer any of your questions.